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You can also browse the topics below to find answers to your questions.

Purchase Options

  • Why should I consider a Stress-Free program?

    The Stress-Free program bypasses the hassles of buying a new HVAC unit. Instead of paying thousands for a new unit up front, you make one low monthly payment, which includes the costs of annual maintenance and repairs due to normal wear and tear, making your experience stress-free!

  • How does the maintenance/repair program work?

    FPL Home will handle the maintenance and repairs that are necessary due to normal wear and tear. FPL Home will work to accommodate your preferred appointment dates and times.

  • Is there any maintenance I have to do?

    Yes, you are responsible for replacing your air filters at least four times per year. FPL Home will provide four air filters per year as part of your monthly fee during your Stress-Free program term.

  • How do I schedule maintenance or repair?

    Call the phone number located on your unit, or 833-437-5466. FPL Home will cover repair and maintenance costs under the Stress-Free program as outlined in your Terms and Conditions.

  • Will I be guaranteed a working unit during the entire program?

    FPL Home is responsible for repairs due to normal wear and tear and annual maintenance for the duration of the program.

  • Is the monthly payment included in my Florida Power & Light Company (FPL) bill?

    No. Charges will be automatically billed to your credit card each month.

  • Can I pay off the unit early?

    Yes. You may buy out the unit early per the terms of the agreement.

  • Is there a cancellation policy?

    Section 4.1 of the agreement Terms and Conditions outlines options for cancellation.

  • What happens at the end of the agreement? Do I own the unit? Can I still get repairs and maintenance?

    At the end of the agreement, you may either: (1) Continue with the program and the required FPL Home repair and maintenance of the System on a year-to-year basis, or (2) Purchase the system, or (3) Request that FPL Home remove the system per the terms of the agreement.

  • Who is offering the Stress-Free program?

    The Stress-Free program is offered and provided by FPL Home, License No. CAC 1820493, and not FPL.

  • What happens if I sell my house or move?

    Transferability is outlined in the customer service agreement, which requires FPL Home's consent after a credit review of the transferee.

Installation

  • How do I confirm my installation date/time? How long will the installation take to complete?

    A customer representative will contact you to confirm your preferred schedule date and time. A typical installation takes about 4-6 hours.

  • Can I choose my own installer?

    Only FPL Home and its authorized subcontractors can perform the installation under the agreement for the Stress-Free program.

  • Do I need to be home for the installation?

    Yes, the homeowner must be present at the time of installation.

  • What if I want or need optional equipment that is outside the standard installation?

    Optional equipment may be included in your agreement, but that additional equipment will not include annual maintenance or repairs.

  • What happens to my old unit?

    Removal and haul-away of your old unit is included with the new installation.

  • Who is responsible for acquiring permits?

    FPL Home will arrange all permitting required for the job.

Post Installation

  • What brand of equipment am I getting?

    Your unit will be a nationally recognized brand.

  • What type of equipment is included in a install?

    Heating and cooling equipment which can include central air conditioning and heating units, boilers, mini-splits and furnaces in a variety of sizes and energy-efficiencies are offered to meet your needs.

  • What if I have multiple units?

    Multiple units can be part of the Stress-Free program, each requiring its own agreement.

  • What happens to my old unit?

    Removal and haul-away of your old unit is included with the new installation.

  • What are the smart features of my HVAC unit?

    Smart features vary by unit. If applicable, your unit will be equipped with technology which helps prevent unexpected failures, controls climate, reduces utility bills, and promotes longer HVAC system life.

Payment

  • Is the monthly payment included in my Florida Power & Light Company (FPL) bill?

    No. Charges will be automatically billed to your credit card each month.

  • Can I pay off my unit early?

    Yes. You may buy out the unit early per the terms of the agreement.

  • Is there a cancellation policy?

    Section 4.1 of the agreement Terms and Conditions outlines options for cancellation.

  • Are there late fees associated with my monthly payment?

    Yes, late fees are outlined in your Terms and Conditions.

  • Can I put money down to offset monthly payments?

    Yes, but only as an advanced payment at the time of installation.

Care & Repair

  • How does the maintenance/repair program work?

    FPL Home will handle the maintenance and repairs that are necessary due to normal wear and tear. FPL Home will work to accommodate your preferred appointment dates and times.

  • Is there any maintenance I have to do?

    Yes, you are responsible for replacing your air filters at least four times per year. FPL Home will provide four air filters per year as part of your monthly fee during your Stress-Free program term.

  • How do I schedule maintenance or repair?

    Call the phone number located on your unit, or 833-437-5466. FPL Home will cover repair and maintenance costs under the Stress-Free program as outlined in your Terms and Conditions.

  • Will I be guaranteed a working unit during the entire program?

    FPL Home is responsible for repairs due to normal wear and tear and annual maintenance for the duration of the program.

  • What happens at the end of the agreement? Do I own the unit? Can I still get repairs and maintenance?

    At the end of the agreement, you may either: (1) Continue with the program and the required FPL Home repair and maintenance of the System on a year-to-year basis, or (2) Purchase the system for a nominal fee, or (3) Request that FPL Home remove the system per the terms of the agreement.

  • Who do I contact with questions or issues other than repairs?

    Call FPL Home customer care at 833-437-5466.

Still have questions?

 Call 833-4-FPL-HOME (833-437-5466) for more info