An agreement can run for ten years, depending on financing terms. The customer’s credit card will be billed monthly.
Yes, contractor sales representatives and office staff may receive training in program protocols.
The number of contractors in the Stress-Free program varies from area to area.
Homeowners may contact the servicing contractor. Contractors may contact NextEra Home after regular business hours.
If the contractor determines that the customer needs additional ductwork or other installations, those are additional charges payable by the customer. NextEra Home is not responsible for the contractor’s additional installations, and collection of payment for such services is the contractor’s responsibility.
The customer calls the phone number located on the A/C unit, or they can call Stress-Free program customer service at 833-437-5466. Either way, the contractor will be contacted to dispatch a repair technician to the customer’s home.
Equipment and brands are determined and provided by the contractor at their discretion.
The program offers any equipment that adheres to the new efficiency guidelines in your area.
Individual contractors may use marketing materials for the Stress-Free program as provided by NextEra Home. These materials will include social media, direct mail, and collateral.
Warranty coverage is provided and administered by NextEra Home.
Yes. At the end of their agreement term, a customer may either: (1) Continue their lease and the required NextEra Home repair and maintenance of the System on a year to year basis, or (2) Purchase the system for a nominal fee, or (3) Request that FPL Home to remove the system at FPL Home's cost.
If the customer’s Stress-Free program credit application is declined, the contractor may use other available means of financing to complete the transaction.
The annual tune-up is scheduled and serviced by the individual contractor.
Call 833-4-FPL-HOME (833-437-5466) for more info